Plain summary. Try it free for 14 days before you pay anything. After that it's monthly with 30 days' notice to cancel. If we fail badly, we'd rather refund you than argue.
New customers begin with a 14-day pilot on up to 25 devices at no charge. No card is charged during the pilot. If you don't confirm at the end of it, nothing is billed and the arrangement simply ends.
Subscriptions are billed monthly in advance. You may cancel at any time with 30 days' written notice. Monitoring continues through the notice period, and the final month is charged normally.
We do not pro-rate partial months. If you cancel on day 3 of a billing period, that period is still charged and service runs to the end of it.
Annual plans are paid up front at ten months' rate. If you cancel mid-term, we refund the unused whole months at the monthly rate, less months already consumed. Practically: the annual discount applies only if you complete the year.
We would rather refund a dissatisfied customer than hold their money. We will issue a full refund of the current billing period where:
Ask. If the request is reasonable it will be granted.
Failures to meet our service commitments are compensated with credits under the Service Level Agreement, not cash refunds. Credits apply to the following invoice.
Email udisp.networks@gmail.com with your business name and what went wrong. We acknowledge within one business day and decide within five. Approved refunds return to the original payment method within 5–10 business days, depending on your bank.
Please contact us before raising a chargeback. Nearly every dispute is a misunderstanding about the notice period and is resolved the same day. If you do raise one, we will respond to your card issuer with the service records, and the account may be suspended until it is resolved.
[LEGAL ENTITY NAME]
[REGISTERED ADDRESS]
udisp.networks@gmail.com